ClutchNPearls will gladly accept returns and exchanges based on below conditions.
- Items can be returned or exchanged if it was damaged or defective due to shipping.
- Contact ClutchNPearls within 5 business days of delivery; if there is any problems with your order.
- The item(s) must be shipped back within 14 days of delivery in order for refund and exchange to be acceptable.
- Custom or personalized orders will not be accepted unless it was damaged or defective due to shipping.
- Buyers will be refund standard postage cost for any damage or defective items after 5 business day of received. If the item is not returned in its original condition, the buyer is responsible for any loss in value of that items.
- Image must be provide of damage or defect when contacting about initial report in order for refund to be approved.